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Cancellation & Refund Policy

ENIGMA PRODUCERS (OPC) PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. • ENIGMA PRODUCERS (OPC) PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the ENIGMA PRODUCERS (OPC) PRIVATE LIMITED, it’ll take 9-15 Days days for the refund to be processed to the end customer.

In accordance with global retail industry standards, and for the safety of our consumers, we are unable to accept returns or exchanges of products that appear to be opened, tried, or used.

Exchanges (if applicable)
We only replace items if they are defective or damaged. You need to exchange it for the same item, send us an email at adityabanka93@gmail.com within 3 days of receiving the product. Exchange is possible only after verification from our end.

(broken perfume bottles can be replaced only if a video of you opening our sealed package is provided, with the order ID clearly visible for verification on the shipping label)

Shipping

Shipment

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 6-7 Days days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. ENIGMA PRODUCERS (OPC) PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 6-7 Days days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9008803760 or adityabanka93@gmail.com

Return

Goods once Sold shall not be taken back, unless damaged.

Return address

86, 1st floor, Patel plaza, JM Road, Patel Plaza, Bangalore -2.

And replacement product will be send only after examining the damaged product.

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